Support your people. Manage the environment. Reduce risk. Improve performance. Five Pines brings the pieces together under one accountable operating model.
Three service levels let you start with user support, add proactive management, or move to a complete operating relationship.
Professional help desk support for day-to-day technology needs.
Proactive endpoint and Microsoft 365 management that prevents problems before they become disruption.
Technology management, security, infrastructure coordination and ongoing improvement under one partner.
Protection works best when it is part of how technology is managed every day—not a separate annual exercise.
MFA, access controls, account lifecycle and Microsoft Entra administration.
Managed protection, monitoring, patching and escalation across business endpoints.
Backup administration, recovery readiness and continuity planning for critical systems.
Practical visibility into posture, gaps and prioritized improvements.
Five Pines manages the platforms and connectivity underneath the user experience—from Microsoft 365 to network, firewall and cloud workloads.
Administration, identity, policy and day-to-day operational ownership.
Connectivity, switching, wireless and firewall coordination.
Servers, cloud workloads, monitoring and lifecycle management.
ISP and technology vendor coordination without finger-pointing.
When the environment needs more than maintenance, Five Pines can plan and execute focused improvement work.
Move aging infrastructure toward a more reliable, supportable operating model.
Tenant cleanup, migration, policy, security and administrative improvements.
Use automation where it meaningfully reduces manual work and operating friction.
Standardize tools and environments following growth, acquisition or business change.
The exact environment determines final scope and pricing, but the model is designed to make ownership clear before the work starts.
| Service Feature | Essential | Managed | Complete |
|---|---|---|---|
| Help Desk & Remote Support | ✓ | ✓ | ✓ |
| Microsoft 365 Support | ✓ | ✓ | ✓ |
| User Onboarding / Offboarding | ✓ | ✓ | ✓ |
| RMM & Endpoint Management | — | ✓ | ✓ |
| Patching & Software Management | — | ✓ | ✓ |
| MDM / Intune Administration | — | Optional | ✓ |
| Endpoint Security Management | — | Optional | ✓ |
| Backup Management | — | — | ✓ |
| Network & Firewall Management | — | Add-on | ✓ |
| Vendor & ISP Coordination | — | — | ✓ |
| Technology Roadmap & QBR | — | — | ✓ |
| IT Expense Optimization | — | — | ✓ |
Pricing is per user, per month and may be subject to minimum commitments. Each user includes one primary device. Additional devices, infrastructure, third-party software and project work may be priced separately.
We will start with your environment, your priorities and the outcomes you need.
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