Essential
Support your people.
Business-hours service desk, remote user support, Microsoft 365 support, ticket management, basic onboarding/offboarding and customer reporting.
Three service levels built around how much technology responsibility you want Five Pines to own.
Business-hours service desk, remote user support, Microsoft 365 support, ticket management, basic onboarding/offboarding and customer reporting.
Everything in Essential plus RMM, endpoint monitoring, patching, remote device management, device inventory and Microsoft 365 / Entra administration.
Everything in Managed plus endpoint security administration, MDM/Intune, backup, network/firewall management, vendor coordination, roadmap, QBR and IT expense optimization.
Monthly minimums may apply. Third-party licenses, security tools, backup consumption and major transformation projects are separate unless explicitly included.
Managed Technology and operational ownership.
Cybersecurity, identity, resilience and risk.
Technology performance, spend, roadmaps and governance.
Modernization, cloud, automation, data and AI.